Thank you for shopping at fofostore. This Shipping & Delivery Policy outlines the terms and conditions related to the processing, shipment, and delivery of orders placed through our store. By placing an order, you agree to the terms set forth below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed on the next working day.
  • During peak seasons, promotions, or high demand periods, processing times may be extended.
  • We reserve the right to delay processing in cases requiring additional verification, such as suspected fraud or incomplete customer information.

2. Shipping Methods & Delivery Timeframes

We partner with trusted logistics providers to ensure reliable delivery.

Estimated delivery times:

  • Standard Delivery: 3 days to 3 weeks depending on destination, shipping method, and product availability.

Please note:

  • Delivery times are estimates only and not guaranteed.
  • Some items may be shipped separately depending on warehouse availability.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Free shipping promotions may be offered from time to time under specific conditions.
  • Any additional charges due to remote area delivery may apply.

4. Order Tracking

Once your order has been shipped:

  • You will receive a Shipment Confirmation email containing your tracking number.
  • Tracking details will become active within 24–48 hours.
  • Customers are responsible for monitoring shipment progress via the tracking link provided.

5. Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Additional fees imposed by local authorities

fofostore is not responsible for these charges. All such fees are the sole responsibility of the customer.

Failure to pay these fees may result in delays, return, or confiscation of the shipment.

6. Delivery Delays & Exceptions

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs clearance procedures
  • Carrier delays
  • Incorrect or incomplete shipping information
  • Remote or hard-to-reach locations

In rare cases, delivery may exceed 30 days. We appreciate your patience in such situations.

7. Force Majeure

We shall not be held liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, storms)
  • War, terrorism, or civil unrest
  • Labor strikes or governmental actions
  • Pandemics or global health emergencies
  • Supply chain disruptions or transportation shutdowns

Under such circumstances:

  • Delivery timelines may extend significantly
  • Orders may take up to 90 days or more to be fulfilled
  • Official notices may be issued to inform customers of ongoing delays

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

  • If an order is returned due to an incorrect address, the customer may be required to pay additional shipping fees.
  • We are not responsible for orders delivered to incorrectly provided addresses.

9. Lost, Stolen, or Damaged Shipments

  • fofostore is not liable for lost or stolen packages confirmed as delivered.
  • If your package arrives damaged, you must:
    • Contact the shipping carrier immediately
    • Retain all packaging materials and damaged items
  • Claims must be filed directly with the shipping provider.

10. Order Modifications & Cancellations

  • Orders cannot be modified or canceled once they have been processed or shipped.
  • Please ensure all details are correct before completing your purchase.

11. Split Shipments

In some cases:

  • Orders may be shipped in multiple packages
  • Items may arrive at different times

This is normal and depends on product location and availability.

12. Customer Responsibility

By placing an order, the customer agrees to:

  • Provide accurate shipping information
  • Pay any applicable customs or import fees
  • Track and follow up on shipment status
  • Cooperate with shipping carriers when necessary

Contact Us

If you have any questions regarding this policy, please contact our support team through our official channels.

Legal Disclaimer

This policy is subject to change at any time without prior notice. It is the customer’s responsibility to review the latest version before placing an order.